This post by Bill Kirkwood of Healthcare Performance Partners emphasizes the advantage of Leader Gemba Walks in building a transparent and trusting environment.
Pleased to be a part of the INTEGRIS Health team that accepted the Oklahoma Quality Award from Governor May Fallin at the 2014 awards luncheon last week! INTEGRIS received the Leadership in Excellence award (the top award at the state level) and three best practices awards: Lean Deployment, Leadership Commitment and Effectiveness, and Culture of Continuous Improvement
Healthcare may not be highly reliable . . . but that shouldn’t stop us from trying. Get a deeper understanding of “Highly Reliable Organizations” in this article . . . .
Deep insights from Atul Gawande, M.D. on how we connect with vulnerable populations.
A classic article that helps us understand why waste and error occur again . . . and again . . . and again . . . .
An excellent resource for learning in the Baldrige process is the case study the program produces annually for examiner training. Here is the 2014 edition:
The single greatest impediment to error prevention in the medical industry is “that we punish people for making mistakes.” – Lucien Leape
See a presentation from David Marx on the subject of creating a Just Culture here:
While they don’t use the word “lean” in this article, they clearly are using the principles of lean thinking to reduce waste in the nurse’s work flow. Impressive work at Novant!
Great blog post by John Toussaint!