Healthcare Publications

Interview in Healthcare Financial Management Association Leadership magazine, Summer 2013,
Improving Efficiency Scores While Maintaining Quality
by Lola Butcher

OK Quality Award Winners Named (quoted in article), December 2012, Press Release

CPI Leads to Lower Costs and Better Patient Care, AMN Healthcare, July 2010 (quoted in article)

News Release on Appointment as Baldrige National Examiner, June 2010

Q & A; Susan Dragoo on Integris Health’s Quality Journey, Journal for Healthcare Quality, November/December 2008

New Eyes blog on Lean Healthcare Exchange, October 2007 (author of blog)

Quest for Quality Prize, Hospitals and Health Networks, 2007 (quoted in article)

Transparency and Returnship Take Quality to the Community, The Joint Commission Journal on Quality and Patient Safety, October 2007 (co-author, as Susan Penn)
Joint Commission Journal

True Patient Safety Begins at the Top, from The Physician Executive Magazine, September-October 2001 (co-author, as Susan Ketring)
WhiteKetring.TruePt Safety.PE

Travel/Adventure Publications:
Susan Dragoo Publications


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