Why Baldrige is Good for Healthcare

Here’s my white paper outlining why the criteria of the Baldrige Performance Excellence Program are good for healthcare and how the Oklahoma Quality Foundation can help state organizations get started.

OQAF HC White Paper 021016


If You Don’t Know Where You’re Going, Any Road Will Do

I recently served as “Academy Professor”for Oklahoma Quality Award Foundation’s webinar on Solving the Mystery of Measurement, “If You Don’t Know Where You’re Going, Any Road Will Do.” Here’s the recording. If you are in business (of any sort) and want to learn how effective measurement can help you reach your goals, give it a listen.

Solving the Mystery of Measurement

Baldrige Program Impact in Oklahoma

Newly released data highlight benefits throughout the U.S. of the network of state and local Baldrige-based programs called the Alliance for Performance Excellence. The Alliance is a key partner of the Baldrige Performance Excellence Program in helping organizations in every sector make improvements and achieve long-term success through application of the Baldrige framework for excellence, which is developed and distributed by the Baldrige Program.


Below is a link to the data for Oklahoma, with INTEGRIS Health highlighted as a success story!


Lean Healthcare and the Patient Experience

A great blog from Maureen Sullivan at Healthcare Performance Partners, and one all healthcare professionals need to read. While more and more healthcare organizations are adopting lean principles, even some of the leading organizations fail to see its critical and comprehensive connection with improving the customer’s experience.


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