Here’s my white paper outlining why the criteria of the Baldrige Performance Excellence Program are good for healthcare and how the Oklahoma Quality Foundation can help state organizations get started.
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If You Don’t Know Where You’re Going, Any Road Will Do
I recently served as “Academy Professor”for Oklahoma Quality Award Foundation’s webinar on Solving the Mystery of Measurement, “If You Don’t Know Where You’re Going, Any Road Will Do.” Here’s the recording. If you are in business (of any sort) and want to learn how effective measurement can help you reach your goals, give it a listen.
Is There Waste in Health Care?
To many the answer is obvious: Yes! But here is a policy brief from Health Affairs that provides some data on the subject:
Lean Thinking: The Rest of the Healthcare World Starts to Catch On
NPR is talking about lean healthcare and its increasing usage in hospitals. It reminds me that it was 10 years ago when we started the journey at INTEGRIS Health, a journey which is paying great dividends in high quality and great patient care. See the NPR story at the link below:
Baldrige Program Impact in Oklahoma
Newly released data highlight benefits throughout the U.S. of the network of state and local Baldrige-based programs called the Alliance for Performance Excellence. The Alliance is a key partner of the Baldrige Performance Excellence Program in helping organizations in every sector make improvements and achieve long-term success through application of the Baldrige framework for excellence, which is developed and distributed by the Baldrige Program.
http://patapsco.nist.gov/Baldrige_Impacts/index.cfm?ddlStates=Oklahoma&submit=Select
Below is a link to the data for Oklahoma, with INTEGRIS Health highlighted as a success story!
http://patapsco.nist.gov/Baldrige_Impacts/States/Baldrige_in_Oklahoma.pdf
Lean Healthcare and the Patient Experience
A great blog from Maureen Sullivan at Healthcare Performance Partners, and one all healthcare professionals need to read. While more and more healthcare organizations are adopting lean principles, even some of the leading organizations fail to see its critical and comprehensive connection with improving the customer’s experience.
The Power of Intrinsic Motivation
Mark Graban talks about the power of intrinsic motivation in improving healthcare:
No Mission, No Margin: How to Improve Performance and Efficiency at the Same Time
In the brave new world of value-based purchasing, quality is king. See Dr. Dave Munch’s sage advice for healthcare leaders on how to succeed.
The State of the Open Door Policy
This post by Bill Kirkwood of Healthcare Performance Partners emphasizes the advantage of Leader Gemba Walks in building a transparent and trusting environment.
